Serving Hawaii For 25 Years!

Testimonials

Samuel Pooley
Samuel Pooley
20:05 21 Sep 22
2nd use: PC wouldn’t “talk” to monitor. Diagnosed the problem and resolved underlying disk drive issues. Extremely courteous and informative. Go-to place for me.1st use: Needed a new OS for an old MacBook that wouldn’t load. Professional approach to taking the requirements, timely in getting it done (less than a week), and reasonable cost. Good communications in person and via e-mail. In other words, professional. I’ll use them again.
Matthew Villanueva
Matthew Villanueva
03:56 06 Sep 22
Keith Matsumoto
Keith Matsumoto
03:37 01 Sep 22
You must be patient and nothing is guaranteed but good service.
Denny McPhee
Denny McPhee
00:53 30 Aug 22
Took my music computer with 32,000 songs in for a new solid-state drive. Music saved and computer much faster now. Highly recommended.
guillermo martin99
guillermo martin99
23:04 17 Aug 22
The owner is super knowledgeable and diagnosed my pc for free! My pc would turn on and then off after a couple seconds and the fans wouldn’t work so we reached to the conclusion it must be the mobo. Super fast and super helpful! Also his frenchie is super cute!
A C
A C
09:56 08 Aug 22
Expert level knowledge, Highly Skilled, Top Quality product, and professional service. I purchased a custom built system for my son and Hip delivered a BEAST of a computer! I highly recommend everyone to H Power Computing for all your computer hardware needs!
Roger Horiuchi
Roger Horiuchi
01:44 26 Jul 22
S N.
S N.
18:30 19 Jul 22
Hip answered the phone within a couple of rings, and within an hour (including driving down to their shop) he had diagnosed the unique issue with my desktop...
Michael B.
Michael B.
01:17 23 Jun 22
I thought my computer stopped working again and since I received such great service here I decided to bring it back to have it looked at. This time Shane...
Joshua Crain
Joshua Crain
22:12 18 Jun 22
Very knowledgeable and helpful employees. I had a great experience here with both the owner and employees. Also their dog Lucy is adorable!
Charles Ching
Charles Ching
05:08 16 Jun 22
John Teixeira
John Teixeira
22:40 02 Jun 22
The owner was honest and fair. He didn't try to upsale me or fix things that weren't broke. I'm extremely happy with the turn around time and the new performance level my computer is now displaying. Took two devices and am completely satisfied with both. I would recommend them to everyone. Go check them out for all your computer repair and recovery needs.
A B
A B
00:45 26 May 22
Friendly and helpful stuff. Got my PC again!
Alexander B.
Alexander B.
17:45 25 May 22
Went in because my monitor was not displaying any images. The was able to get an image on their monitor with my PC. This result told us that the PC was...
Mike Sewell
Mike Sewell
22:44 20 May 22
Karl Fujii
Karl Fujii
00:08 27 Apr 22
Quick reliable work!
yusuke niita
yusuke niita
00:55 03 Apr 22
Good!
Mirage337
Mirage337
01:05 21 Mar 22
Brought desktop in and got a free diagnostic. Easy to contact via web, phone or text
Chris E.
Chris E.
14:05 20 Mar 22
This review is copied and pasted from my own Google Review.Generally, I'm tech-savvy and good at researching how to resolve an issue with computers....
Chris
Chris
23:17 18 Mar 22
Generally, I’m tech-savvy and good at researching how to resolve an issue with computers. However, my laptop had a BSOD after uninstalling a driver. After countless hours of researching and attempting to fix, I got super irritated and decided to have a place to help me. This location is perfect because I live almost walking distance so this was my first option.I’ve heard of this business before but never had a chance to go inside.While I had the right solution, there was a small nit-picky detail about my cpu that I didn’t actually know that could affect. Jordon helped me and was able to solve it. Communication is great because they update you by email/sms and I definitely will choose here again!Thank you
Jared N.
Jared N.
13:29 27 Dec 21
I called H Power to get a price quote on a repair for my iPad. To my surprise he didn't try to sell me something, instead he said it wouldn't be feasible to...
Ted Saeki
Ted Saeki
23:31 08 Dec 21
Elle Nakamura
Elle Nakamura
01:02 07 Dec 21
I love their customer-centered service, prompt and informative communication, and quick repairs.One thing I dislike is the “leasing” program offered by Acima, which I would give 1 out of 5 stars. Do not confuse with a loan or credit card though; this is a lease where Acima owns your product until you pay it off; like renting to own. They advertise that you can pay in 0% interest installments within 90 days. However, the contract automatically signs you into a 12-month payment plan. This after 90 days, you will have to pay a monthly lease renewal fee (approx $45) AND 50% of your remaining lease payments. You can call their customer service number to change to a 90-day payment plan, IF you can reach them.Acima is a scam. You’re better off paying for the total cost upfront.
Brad Fann
Brad Fann
23:16 06 Dec 21
Service was professional and was done in timely fashion I was given updates regularly and the issue I had was fixed. Highly recommend.
96748rp
96748rp
19:54 04 Dec 21
Chris Mebille
Chris Mebille
21:00 29 Nov 21
Ji Kim
Ji Kim
04:06 13 Nov 21
I couldn't ask for a better experience. Very professional. Very knowledgeable. Very responsive. Thank you H Power Computing!
Andrew Kim
Andrew Kim
22:30 31 Oct 21
They did more than I expected, they go above and beyond and my experience was great.
Dan Kitashiro
Dan Kitashiro
03:16 30 Oct 21
I was looking for a place to have my computer built and I am so glad that I went to H Power. Excellent service and they are very knowledgeable. They gave me very good advice on my build and sold me only products that they believe in. My computer is just what I wanted and couldn't be happier. Thanks H Power!
Paulson Kung
Paulson Kung
20:05 25 Oct 21
Big Thumbs up for H-Power Computing ..I had problems starting up my computer..Hip found several issues with my cooling system and warned me about my lack of hard drive space and i should back it up on my SSD..They did a rush order on a Saturday and they had it all ready by end of the day...I'll definitely go back again...Highly recommended
Daud L
Daud L
01:34 21 Oct 21
Extremely professional, knowledgeable, and friendly staff. I can't stress how much I respect this establishment and it's owner+workers. As someone who's pursuing a career in IT, I highly recommend visiting here for all your computer needs
Kent Tsukamoto
Kent Tsukamoto
01:15 10 Oct 21
David Ikeda
David Ikeda
20:54 17 Sep 21
I love taking my computer to H power computing. They are very knowledgeable and come through with what they say they will do. My computer is very important to my work and I trust them.
Charles Carsten
Charles Carsten
03:41 13 Sep 21
Hip taught me everything I know about bespoke goods manufacturing. His most loyal clients are a veritable "who's who" of the artisans, influencers and magnates who created the Hawaii I know and love.I wouldn't be surprised if Kanye West became a client... probably not too long after I moved to Los Angeles in mid-2007. I mean, come on... the house where my father grew up is Studio Malibu now. Clients include Ke$ha and James Cameron. Koa wood everywhere like it's not even endangered. Give me a break.
Enlisted
Enlisted
22:41 11 Sep 21
I came in and he assisted me right away (sorry didn’t catch the name) but he didn’t beat around the bush and knows his stuff really well. I had to get another computer system and he spent his own time going on bestbuy and other sites to assist me. I couldn’t be happier even though I didn’t get service done here. Really friendly guy too.
Need repair while on vacation? Choose H computing!
Tracie Hirata
Tracie Hirata
06:32 13 Aug 21
The owner was very professional and informative. He explained the process so I understood.
Lawrence Hirata
Lawrence Hirata
21:19 11 Aug 21
Owner and staff was very informative and professional.
Shellie Habel
Shellie Habel
20:30 10 Aug 21
Fantastic service from an extremely knowledgeable bunch of professionals. It’s evident that if they can’t exhume a dead drive back from the afterlife, nobody can. Their techniques and quality of service are top notch.
Cliff Kimura
Cliff Kimura
18:45 31 Jul 21
Helped me with the issues I had with my computer. Very knowledgeable. Kept me informed throughout the process.
Mason Mcanally
Mason Mcanally
23:02 19 Jul 21
Honest people
Sean Patrick MacDonald
Sean Patrick MacDonald
00:37 18 Jul 21
Really helped me out in a pinch....great service and highly recommend.
wes stockstill
wes stockstill
02:33 24 Jun 21
HPC exceeded my expectations with its straight forward and honest analysis, professionalism, and customer service. They will be my at the top of my list when seeking repair and/or customized IT solutions.
William S
William S
02:51 21 May 21
I never heard of these guys until I needed too. They were referred to me by (surprisingly) 2 other competitors. I already "knew" my phone was in bad shape.Jordan & his crew were thorough, professional, game-face always on & you feel the 'mana' when you walk in.I will be referring them to my business associates, friends & Ohana. Aloha 🤙
Sweet Vision
Sweet Vision
00:46 16 May 21
Hip and his team were extremely helpful, informative, and professional. They kept excellent communication and really made me feel like I was in good hands.
Emily Sumner
Emily Sumner
05:38 11 May 21
Can't recommend H power enough!! Hip and Jordon were extremely professional and reliable. My phone got water damaged and I almost lost all of my data, but they managed to get everything back for me. Super happy I went to them and very thankful for their service!
Cainna Browning
Cainna Browning
18:25 07 May 21
Jordan was super kind and helpful when I went in for a laptop that wouldn’t turn on. He very quickly determined it was just a bad charger, and there was nothing wrong with my computer at all! He suggested I be diligent about backing up my data so I wouldn’t end up back at the shop asking for data recovery services. He didn’t charge me, just gave very friendly service. If any technology of mine ever breaks I know where I will be taking it!P.S. They have adorable friendly dogs that hang out in the shop.
Lily Kamikihara
Lily Kamikihara
04:20 05 May 21
H Power Computing provided excellent service in repairing my laptop. Hip explained everything so I could understand the problem and the solution. No geek speak.
Joseph Reinhart
Joseph Reinhart
16:26 02 May 21
Very helpful shop that recovered my data when my computer short circuited.
O. B.
O. B.
22:04 20 Apr 21
Very knowledgeable, professional, and friendly!Hip is very friendly, and so are his techs. They even have water at the shop if you’re feeling parched! And Lucy (Hip’s pet dog) is adorable!I’m very happy - and grateful - that I’ve found these guys, and I hope more folks will also!Aloha 😊🤙🏼👏🏼
Mark Lokar
Mark Lokar
19:53 20 Apr 21
The guys at H Power Computing were friendly, knowledgeable and honest. Everything you’d want from any business. They diagnosed and solved my son’s computer problem within a few days and got it to run fast and smoothly. Looking forward in continuing our business relationship for any future computer needs. Aloha!
Harrison Terstegge
Harrison Terstegge
05:24 11 Apr 21
I've frequented this establishment for all of my computer needs for two years now, and I must say that this place is truly mlg pro and poggers.
Matthew Oyadomari
Matthew Oyadomari
01:13 28 Mar 21
Excellent company and experience!
Sean Mahoney
Sean Mahoney
22:34 02 Mar 21
Literally the best place to get computer repairs and/or data recovery in the State of Hawai'i. Super friendly and knowledgeable staff. It's always hard to find true experts who aren't trying to sell something. They exceeded my expectations on my gaming PC upgrade and shared openly information on so many other subjects and topics I had. Didn't realize we had this caliber of knowledge/expertise at fair prices in the islands.
joyce tsuji
joyce tsuji
23:58 20 Feb 21
I would highly recommend H Power. They are knowledgeable and very professional. 10 yrs ago i had keyboard issues and recently, HD issues. Each time they were very responsive and professional. What makes them stand out is how cost effective they are; how comfortable they make you feel no matter your level of computer knowledge, in my case, extremely low. Plus the wait time was less than expected.My laptop is the same one when i initially went to them... it will last another 10 years i think..it now runs like new. It even looks like new, after they cleaned it - which i was not expecting.You wont be disappointed!
KNS User
KNS User
23:41 09 Feb 21
Always a great and professional service!
Thad Wakasugi
Thad Wakasugi
21:33 28 Jan 21
HPC has been a dependable source for my desktop needs. Always get prompt, professional, friendly service. Many thanks Hip!
Scott Tsuha
Scott Tsuha
22:14 23 Jan 21
Great service and the owner and staff are very helpful with information about what is needed and what options are available.
Carter Churchfield
Carter Churchfield
22:52 07 Jan 21
Good, trustworthy service.
Bob Vance
Bob Vance
22:08 07 Jan 21
Keanu M
Keanu M
00:24 01 Jan 21
Very professional and really responsive, can tell that they know what they're doing, and I'm so happy to have a rig to play and make video games on now!also totally off topic but the dogs were very cute 🐶
Judy Collins
Judy Collins
15:19 16 Dec 20
👍
Kevin Peebles
Kevin Peebles
21:49 27 Nov 20
First time buying from H Power Computing.Hip and Jordan build beautiful gaming computers!Mahalo
Asher Nakai
Asher Nakai
05:07 22 Nov 20
Educated staff that want to help you find what you need. Came in looking to buy a pc from scratch not knowing what I really wanted. The owner of the store walked me through the available options and prices. Very kind and trustworthy staff. Thank you again H power Computers!!!
Paul Klink
Paul Klink
01:49 20 Nov 20
Exemplary service!!!From the first impression until picking your device. This is the best.Live Aloha,Paul
Charles Butler
Charles Butler
09:36 10 Nov 20
These guys are real experts and very patient. They fixed my cpu very quickly and didn't give me any run around.
Bruce Mount
Bruce Mount
01:54 28 Oct 20
The hardrive on my old Mac Book Pro crashed. This is one of the few shops in Honolulu that actively answers the phone. The team here is very helpful and pro active. The repair seems to be good and they have a long warranty period.
Amy Wake
Amy Wake
01:33 28 Oct 20
Jordan Rowley
Jordan Rowley
23:50 22 Oct 20
Julian Kwon
Julian Kwon
23:33 17 Oct 20
Exceptional staff and service. Will fix anything, and they also include pc configuration and dust cleanup for free. I definitely made the right choice coming here.
Kyleena L
Kyleena L
22:01 17 Oct 20
Hip, Ianko, and Jordon at H Power Computing are the helpful, knowledgable, and professional service I have been looking for when it comes to purchasing a custom build PC. They made what would have been a crazy, long, stressful process if I tried to do a build myself into an enjoyable, easy one with a quality end product. Hip took into consideration what I was looking for, he was straightforward with the prices, the parts, HPC's warranty, and the work they do and do not do. Hip, Ianko and Jordon were excellent at keeping me updated and was readily available if I had questions. I am thankful for their work and so excited to have gotten more than I thought possible out of a computer buying experience. I'm amazed at how awesome my computer is!
Met Yana
Met Yana
00:24 03 Oct 20
Penny Atcheson
Penny Atcheson
01:08 26 Sep 20
I was especially pleased at the honest work that H Power did replacing my computer battery. They didn't try and sell extra services, products, or upgrades. The store was set up safely for covid restrictions yet still felt like you got personal service. Especially like the electronic contact of status of the repair. Mahalo H Power
Walter Johnson
Walter Johnson
06:25 19 Sep 20
Had an issue with ram frequency, and they diagnosed+corrected the problem. Nice people and clean workspace. 11/10 would recommend again
Simms Samonte
Simms Samonte
07:38 15 Aug 20
Hip and his team was able to retrieve 15+ years worth of pictures on a external hard drive that had crashed. Definitely will be using their services again for all my computer related needs. Highly recommend this company!!!!
Mary Ricardo-Dukelow
Mary Ricardo-Dukelow
17:06 10 Aug 20
Explained the problem with my computer and promptly fixed it. Great 👍 work.
Jarrett Taira
Jarrett Taira
03:59 23 Jul 20
They helped me fix my laptops every time they went down without fail. Consistently offering great customer service.
5 Lords
5 Lords
21:42 15 Jul 20
These guys are the beeeest !
Woody Chung
Woody Chung
19:12 04 Jul 20
Thane Tanaka
Thane Tanaka
01:07 02 Jul 20
I have never been disappointed with HPC's work.
David Simmons
David Simmons
09:33 27 Jun 20
Great experience at HPC. I broke my 2018 MacBook Retina screen and they were able to get the job done in 3 business days. Very professional and friendly environment.Highly recommended!
kyle aipoalani
kyle aipoalani
01:19 26 Jun 20
S. K. B.
S. K. B.
00:23 26 Jun 20
Dropped by to ask a few questions and I was really impressed with their knowledge. Told them the problems I had with my IMac and was informed to bring it in. Brought my iMac in and had them troubleshoot it right on the spot. They found the problems and told me how long it would take. The repair was done really fast in about a week. Got my hard drive replaced and they increased the ram. Computer runs faster than when I first got it. I would recommend H Power Computing to anyone who has a computer problem. Thank you H Power, the best.
Rocktopus
Rocktopus
20:51 23 Jun 20
H Power gave great customer service from start to finish. Not only did they fix my broken computer, which is why I brought it to the store, but they helped optimize it to run significantly faster and added extra security software without charging me anything extra. Communication from my technician was fantastic when it came to coordinating part choices and answering my questions. I can’t recommend these guys enough.
Todd Yokoyama
Todd Yokoyama
23:24 13 Jun 20
They did awesome work! Like most computer stuff the repair can be pricy but totally worth it. Great communication and great service. Would and will recommend them to anyone with computer problems that either don't know how to fix it or are too lazy to fix it like myself.
Jhon Doux
Jhon Doux
06:23 08 Jun 20
Hpower computing is a highly professional computer repair shop. Great communication through text or email. And the adorable dogs don't hurt either. Would recommend.
Ken Hutchinson
Ken Hutchinson
03:09 06 Jun 20
Made repairs quickly and Efficiently. Friendly service too.
Hirotoshi Pacarro
Hirotoshi Pacarro
19:27 27 May 20
Brooke Noriega
Brooke Noriega
22:25 16 May 20
Honest, friendly, competent
Edward Suzuki
Edward Suzuki
21:38 16 May 20
H Power Computing has been my go to for the past few years. Every time they managed to solve my problems in a quick and professional manner. Very friendly and approachable. Virtually available at all regular hours in the week through various communication methods. No where better on the island.
Bernice Fong
Bernice Fong
20:39 12 May 20
MilfasaurusRex
MilfasaurusRex
05:05 08 May 20
These guys don’t disappoint. Zero shortcuts were taken when diagnosing and fixing my gaming rig because they are professionals at what they do! I’ll definitely come back for any future computer needs!
David Kawika Talisman
David Kawika Talisman
01:30 05 May 20
I have been working with Hip Le and HPower Computing for over 10 years and I could not have found a better technical partner!! Myself and my company, Hawaii PI, a licensed and bonded private detective company specializing in advanced computer security and digital forensics depend on Hip for all of our computer hardware requirements. It is critical that the computer hardware that I use is the most reliable and fastest available. Whether purchasing a custom computer like the ones built by HPower for me or the ones built for my clients, I am always blown away by Hip and his teams fabulous service and delivery of the finest systems available! I highly recommend Hip Le and H Power Computing. If you want the best, call them!David “Kawika” TalismanPresident Hawaii PI
Michael Chock
Michael Chock
00:58 04 May 20
The owner and tech took the time to explain what happened. When I got the computer back the real important data that I thought would be lost was there! Very happy with my experience with H Power Computing!!
Kelley Heldt
Kelley Heldt
18:25 30 Apr 20
Hip and Jordan provided seamless, detailed and honest customer service. Replaced my battery and converted to SSD on my 2012 MacBook Pro: eight years old and is like I have a brand new computer !
K Iwa
K Iwa
04:35 19 Apr 20
Super nice people! Had a really great experience going here to fix my girlfriends computer, I really enjoyed talking to the employees and loved the dogs they had! They also make their own computers for customers and I will be coming back for that, very knowledgeable people!
Nadia Garcia
Nadia Garcia
21:26 06 Apr 20
H Power computing has always been SO impressive to me. Several years ago, when my friend wanted a quote to reactivate an old hard drive they had, I tagged along with him to H Power's initial location around Vineyard street. I was a little intimidated at first, because computers are not something I know much about. However, their facility was inviting and clean, and the staff was very professional, clear, and concise when answering my friends' questions. Everyone was so nice! Staff was immediately available and their advanced internal organization was apparent.Fast forward to 2020, I found myself desperately needing help fixing my own hard drive malfunction. I knew exactly where to go! I checked out H Power, this time on Pohukaina Street. Again, the staff was friendly, honest, concise, sincere, and even gave me general computer advice I didnt even know to ask for. They even recommended to me what THEY do and what programs they use on their own personal computer, and why. I felt so taken care of. Before leaving, the staff even asked if I'd like the actual technician who worked on my computer to come out and explain to me in thorough detail what they did to my computer and how they fixed it.H computer has helped me immensely. I no longer feel intimidated by computer problems, because I know I have H Power on my side.
Justin M
Justin M
00:20 05 Apr 20
Colin Teraoka
Colin Teraoka
02:41 30 Mar 20
Great personal service, full explanation of procedures and fees.
Katlynn Baker
Katlynn Baker
22:48 23 Feb 20
Friendly staff, clear communication of the issues and potential solutions, you're updated as your device is being worked on. Service is above and beyond. Highly recommend this business.
Andrew Amuro
Andrew Amuro
21:50 13 Feb 20
Jaret Reynolds
Jaret Reynolds
19:36 10 Feb 20
Super knowledgeable and that pup is the best!!!
M R
M R
10:18 22 Jan 20
2nd visit to see Hip at H Power. Great service and the dogs are awesome. They did a rush job for me and even gave me a discount on the rush premium.
KING KRH
KING KRH
19:49 27 Dec 19
My son wanted a gaming PC for Christmas so he put together one through an online website. His mom purchased the one online for her place and I decided to go with H Power. In short, my son was so excited when he powered up the H Power built PC...the RGB alone was enough for my son to quickly forget about the PC his mom purchased online..*LOL* Chalk up one for Dad!!! :)Customer service and product knowledge are the reasons I always go to see Hip at H Power. There's no reason to go anywhere else...
Rich Nelson
Rich Nelson
22:01 25 Nov 19
I found the company to be professional and provides high quality repairs , they seem to understand most laymen questions with regards to trouble shooting request.
Michael
Michael
19:08 29 Oct 19
Hip and his team were extremely helpful and gave great advice when I brought in my laptop for help. Will always bring my computers back.
Dayana M
Dayana M
08:17 29 Oct 19
Very personable, very thorough, outstanding results. Thank you very much Hip. I highly recommend this company.
Albert Kim
Albert Kim
16:50 17 Oct 19
The best computer shop in Honolulu
Melanie Baji
Melanie Baji
05:46 11 Oct 19
The H Power team has been an amazing resource for my business and family. For years we continue to rely on their expertise to take care of our computer and data storage needs. They are thorough and attentive which leads to providing consistent quality!
olivier vetter
olivier vetter
23:10 05 Oct 19
Murph McIver
Murph McIver
16:47 23 Sep 19
Look no further than H Power if you want a custom-built desktop machine that you can upgrade. Very professional service.
Sue Rakes
Sue Rakes
21:41 22 Sep 19
They took our old laptop and notebook computers, replaced the hard drives that used spinning disk hardware with solid state drives and speeded up our world!
James Shin
James Shin
17:57 22 Sep 19
Great experience, and awesome service.
Ileana
Ileana
06:27 16 Sep 19
Recently went and recovered mostly all my data from my hard drive!! They explained the steps on how they needed to do to proceed and waiting for my response on weather or not to continue! Literally took less than a week to recover!! Great guys!!
Jenny Kai
Jenny Kai
07:02 12 Aug 19
Excellent service, quick to fix my problems and also convinced me to upgrade my computer to avoid future problems. It is working so much faster and I have avoiding getting a new laptop which has actually saved me money. They really know their stuff and just want to make sure data is not lost!!
Douglas Doi
Douglas Doi
00:42 01 Aug 19
Honest, Great Service and a Fair Price for the work! I really appreciate the work and the technical advice provided by these guys. They retrieved data from my dead dead hard drive, -a real catastrophic event. Would definitely recommend to all!
Brad Tanabe
Brad Tanabe
05:20 29 Jul 19
H Power was able to recover data from a severely damaged hard drive. Their communication is excellent, and they kept me updated on their progress regularly. I was very satisfied with their customer service and expertise in data recovery. The business owner even gave me some excellent advice on properly backing up data to avoid future data loss due to a malfunctioning drive!
ly cesia
ly cesia
02:39 26 Jul 19
Kenneth Schnur
Kenneth Schnur
00:20 26 Jul 19
These folks are most helpful and knowledgeable. They do good work and stand by their work. I highly recommend
Peter Lecompte
Peter Lecompte
05:43 21 Jul 19
Lawrence Lurie
Lawrence Lurie
07:21 19 Jul 19
My 3 year-old HP laptop wouldn't power up. Like most people whose pc needs repair, I wanted it fixed the day before yesterday and at a very reasonable cost. The shop's owner, Hip, quickly laid out the time and cost parameters. His techs actually sent me progress reports with photos of the culprit (the motherboard was fried beyond repair), and gave me the old board when I picked up my PC. There likely are less-expensive repair facilities in Oahu, but as someone who spent over three decades in the Consumer Electronics industry, I can verify these fellows know what they're doing. Not one bit of data was lost, and my PC was returned looking clean and operating perfectly. They are courteous professionals who obviously take pride in their work. Well-worth the money!
Peter Maglidt
Peter Maglidt
03:45 26 Jun 19
Great service. Fixed our computer in a timely manor and it runs better now. We are satisfied with the service here and will continue to use them for our computer needs and recommend them to others.
R L Thomson
R L Thomson
03:10 25 Jun 19
Hip Le built a computer for me years ago, and I've been with him since. Always honest and cost effective. He even saved my data from the Chernobyl virus ! I am more than happy to recommend him to anyone.
K Naks
K Naks
04:30 23 Jun 19
I had a bios issue with my desktop. I brought it in and a few days later they had the OS installed, the BIOS issue was fixed and the PC optimized. Great service.
Tanya
Tanya
20:30 17 Jun 19
In short, outstanding work and customer service. I flew into HI for a business trip on the 14th. My MacBook Air was damaged at the previous airport and I needed to get laptop fixed urgently. I called them and he said bringing it right in. Richard was thorough and explained he could fix it and have it back the next day with original Apple parts. I was more than thrilled given the urgency. As a bonus, I was also able to upgrade the laptop and have an even better system than before. I don’t think I could have received this level of support and quick turnaround back home in DC. I highly recommend them and just know the work and service are above and beyond what you can anticipate!!
Mary ann collignon
Mary ann collignon
18:31 08 Jun 19
Hip and staff are terrific at keeping you posted and explaining in understandable terms what is going on with your project. Cost is in line and reasonable for projects undertaken. I always come out learning more than I knew going in. Of course, my favorite team member is Lilo!
Dominique Jones
Dominique Jones
06:53 07 Jun 19
Very knowledgeable and great communication involving the repair of my electronics, will visit again for future computer needs.
Alyssa T
Alyssa T
21:20 13 May 19
Awesome place. Didn’t get my lap top repaired just yet but know a lot more about computers now than I did before I walked in. If I end up fixing it or trading I’m going there.More expensive than other places. 700 for what I needed and others were 400-500.
Gordon Ho
Gordon Ho
11:37 28 Apr 19
H Power Computing is an exceptional shop that helped me build an extremely powerful computer for photography within a reasonable budget. Their staff is friendly, knowledgeable and welcoming. Not once did I feel intimidated by my lack of experience and knowledge of computers. I've done alot of research on options for laptops, mac's and PCs to do photo editing but none provided customizable options that fitted my needs and budge. Hip and his staff helped me build what I needed and their builds are backed by a excellent comprehensive warranty. Every build is optimized for the expections and requirements of each client. I highly recommend H Power Computing for any type of computer build whether it be gaming, photography, or cinema/videography. H Power Computing provides both phenomenal customer service and quality product.
Matt Fredrick
Matt Fredrick
20:42 25 Apr 19
H Power recovered our VP’s data from a failed hard drive - Thanks!!!
JaesRocket
JaesRocket
23:15 18 Apr 19
Very helpful. The price was reasonable considering they know what they're doing. Anyone saying they are over priced might not realize that they are comparable to other places. Some of my tech savvy friends on the east coast commented that the price was not much different from what they would charge. My computer was ready to pick up in exactly a week, and they had no issues answering my questions. All in all I was happy with my experience.
David Kelly
David Kelly
05:13 15 Apr 19
We had a serious issue with our network, since we have a brick and mortar business have a network that's down hinders operations and customers are not happy. Well long story short it was repaired and H power came by to make sure things were working the next day.
Alanna Solomon
Alanna Solomon
02:49 14 Apr 19
I needed a new computer that would be able to handle design and animation software better than my old one. The folks at H Power explained the kind of hardware I needed clearly, and transferred all my files to my new laptop. Great service, really reasonable price!
Miro Ouchev
Miro Ouchev
17:06 23 Mar 19
Got the job done we got lucky on this one only because of the manufacturers not doing their job in explaining their products due to profit reasons. Long story.The the reality of the situation was explained before the work began, I have worked on PC's myself for the last 20 years on and off so I am not an expert but I can say the information was on point. No BS. I would go back.
Took an old laptop in to see if repairable. Quick easy to understand diagnostics and the laptop was up and running in 2 days.
Darren Dyk
Darren Dyk
23:11 21 Sep 18
Fast. Super professional. Was helpful and right to the point.
MoNsTeRcat black
MoNsTeRcat black
07:55 01 Jan 18
Thanks to Hip and the team I was able to enjoy all these days off with my computer up and running. I thought it was going to be a miserable transition into the new year but they were able to get my power supply replaced fast. Great Job!!
worldcrafter
worldcrafter
00:15 20 Oct 17
Smart, friendly and honest staff. I recently ran into an overheating problem with my PC due to a non-working AIO cooler. I went down to HPC to see if I could get a replacement heatsink/fan. Surprisingly, they had a few aftermarket coolers in stock. One of the workers ended up selling mea used Intel heatsink for real cheap, so I could use that while waiting for Amazon to send me a replacement cooler. Very thoughtful and intelligent salesman. I am happy to have stopped by and I will likely be back to get a new screen protector for my phone (they sell and install those too!).
Casa Bellissima
Casa Bellissima
04:34 18 Sep 17
Great service! I've arrived from Germany and my laptop did not start anymore. As a photographer I needed a fast and efficient solution. The professionals from H Power Computing provided an excellent service and fixed my laptop in less than 2 hours! Definitely a recommendation from my side!
Avon Shek
Avon Shek
00:19 26 Jul 22
The staff is efficient and polite.
Dana Yap
Dana Yap
03:56 19 Jun 22
Jo-Ann Adams
Jo-Ann Adams
03:22 27 May 22
Sadid Al Amaz
Sadid Al Amaz
03:20 27 Sep 21
He is a good man. Didn’t charge me at all. Check my pc within a minute! And told me the psu is gone. I was thinking that too. But i needed to be sure. He also didn’t talk much. Very professional guy. Thank you.
Rammrune
Rammrune
00:27 09 May 21
Walter Uyesugi
Walter Uyesugi
20:00 27 Mar 20
Katie Leslove
Katie Leslove
13:44 23 May 19
Smith didn't ask any questions other than gave me the amount (which I knew from his website) and the amount of time it would take for the repair (~20-30 minutes). I was very happy with the result and highly recommend individuals to come here to get their screens fixed! Thank you again =)
Daniel Roberts
Daniel Roberts
02:40 27 Mar 19
This company, is friendly, personal and professional, their quick and responsive service is outstanding and they were able to fix my problem (even if they qualified it repeatedly as temporary). I'll start with why I took away a star. My power button on my laptop was stuck in and the computer did not turn on. I was quoted an exorbitantly high price for this service because it was a computer opening service. This problem was mechanical in nature and required only the back panel removed (I lacked the tools) and a relatively simple work-around. They justify this (nearly $300 price tag with performing services like cleaning and vacuuming etc. This flat-rate price tag drops them down a star especially for a very simple repair. As for the other 4 stars, their system is designed for maximum customer input and allows you to be involved in the work, it is quick allowing me to get my computer back before a work trip. The end result was successful and they were fantastic and friendly. Overall a bit overpriced but it worked, so better than buying a new laptop!
Tyler Nakata
Tyler Nakata
01:05 23 Mar 19
Knowledgeable staff, good correspondence, overall great team of tech-savvy guys they got down at HPC. They explained everything about every step of their data recovery service, even though most of it went over my head. A bit pricey, but worth it for their data recovery services. Only issue I had was with their online portal system that they use for billing and status updates. Maybe it was just a problem with my PC or something, but I had so much trouble logging in, and there is seemingly no way for users to reset their passwords without calling the store and having someone do it from their end. Overall, quite happy with their service. Will definitely be back for future data recovery and PC needs.
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